Intake Director

Intake Director
The Intake Director is a full-time position managed by the Texas Equal Access Fund (TEA Fund) Executive Director. The Intake Director’s main responsibility is to oversee the operation of the abortion funding hotline, which offers grants to help people in Texas pay for abortion services. This entails running the hotline day-to-day; sustaining and maintaining hotline database and phone line, data entry, recruiting volunteers, training and managing hotline volunteers; reporting to the ED and Board of Directors; managing the hotline budgets; maintaining relationships with abortion clinics, other abortion funds, and practical support networks in Texas; and staying up-to-date with Texas abortion funding, regulation, and legislation.

About TEA Fund
The Texas Equal Access Fund (TEA Fund) provides funding to low-income people in the northern region of Texas who are seeking abortion and cannot afford it, while simultaneously working to end barriers to abortion access through community education and shifting the current culture toward reproductive justice.

Position summary
This position coordinates TEA Fund’s English and Spanish language hotline and direct assistance program(s).  Key responsibilities include:

  • Coordination of daily program operations
  • Recruitment, training, and retention of volunteers
  • Hotline data, intake, and impact tracking
  • Monthly program reporting to Board of Directors and Executive Director
  • Creation, revision, and enforcement of program policies
  • Sustaining and maintaining hotline database and phone line
  • Management of relationships with partner clinics and community organizations
  • Program evaluation, assessment, and design recommendations
  • Administrative tasks and data entry
  • Community outreach and education

Essential Job Functions
The Intake Director will coordinate the monthly hotline volunteer schedule to ensure continuous hotline shift coverage and manage the hotline’s technical resources, including voicemail service used for intake, internet fax service, volunteer email listserv, and shared online volunteer documents. The Intake Director will be expected to maintain and up-to-date documentation, detailed training materials and program policies for the hotline and to provide information to the public regarding the TEA Fund’s hotline volunteer positions. Scheduling of hotline training sessions will be necessary as needed dependant on recruitment and retention of hotline volunteers. A sufficient number of active hotline volunteers is required and routine supervision, assistance and mentorship of those volunteers must be maintained by the Intake Director. This may happen largely via phone,email or online meeting in order to provide clear instructions and feedback.

Coordination of volunteer appreciation events, happy hours, or socials periodically for hotline volunteers is required. This position would work with TEA Fund Board of Directors and Executive Director on issues of program sustainability and strategy. Working with TEA Fund Fund staff across other organizational programs to build alignment and foster collaboration is essential. The Intake Director will serve as the primary contact for clinic relations; proactively communicating with clinic staff regarding issues, training opportunities and program policies. This position will also proactively communicate and collaborate with other abortion funds, practical/legal support, and community organizations as needed. Communication directly with TEA Fund clients to provide funding to clients, offer support, and manage logistics while analyzing hotline data, reporting monthly to the Board of Directors and Executive Director are core job functions of this position.

The ideal candidate will require minimal direction in order to set and effectively achieve multiple goals. TEA Fund is looking for someone with strong personal organization and attention to detail who has the proactive spirit needed to quickly identify necessary tasks and efficiently complete them.

Hotline and/or crisis counseling and/or social work experience, particularly working with low-income women, women of color, immigrant or displaced women and/or women experiencing gender-based violence and/or gender non-conforming, trans, and non-binary people. Must demonstrate analysis of and commitment to reproductive justice, intersectionality, anti-racism, and abortion access in Texas. Proficiency in Salesforce and/or Grasshopper software. Spanish-language fluency preferred.

Must be comfortable working remotely and maintain regularly weekly scheduled hours. Must demonstrate good judgment and maintain client confidentiality. Must embrace culture of experimentation and be open to trying new things. Must effectively communicate with the Executive Director (supervisor) via email, telephone, Google Hangout, and in person
Proficiency in Microsoft Office and Google Suite. Strong written and oral communication skills and experience coordinating volunteers is required.

Values-Driven Hiring
TEA Fund is committed to investing in the leadership of people of color, people who have had abortions and/or who have received funding from an abortion fund(s), low-income people, people with disabilities, immigrant people, native people, formerly incarcerated people, queer people, trans people, and gender nonconforming people. We do not discourage applications from or discriminate against people with a conviction history and you will not be asked about your conviction history at any point in the hiring process.

Position Details
This full-time salaried position will be located in the Dallas/ Fort Worth area with a desired start date is January 15, 2018. Some travel within TEA Fund supporter/donor bases (Dallas/ Fort Worth) and minimal travel outside of the state (for conferences and professional development) is required. The salary is $45,000 – $50,000 plus a comprehensive health care package, unlimited PTO and more. The Intake Director reports directly to the Executive Director.

To Apply:
Send Resume and Cover Letter to with Subject Line: Intake Director. Please submit by December 1, 2018. Submission open until job filled.